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In addition to the text-based messaging that comes standard with each plan, live sessions can be conducted via live chat and video on both desktop and mobile devices, as well as over the phone.
There are those who have said that therapists cannot help people online as much as they do “in-office.” There are numerous factors involved in determining how helpful a therapist can be, many of which have to do with the individual session itself (and not the distance between you and your counselor).
You will receive email notifications informing you of a reply from your therapist.
You can access their platform both on your desktop and your mobile devices.
It is believed that most Better Help customers are satisfied with who the algorithm has paired them with.
If you are not happy, you can always request a new therapist.
There is no need to use your real name or any other real credentials.
You send messages with the click of the button while you receive answers as soon as your counselor replies.
Moreover, you don’t need to be connected to Better Help’s platform at all times.
Moreover, the one thing that truly stands out is that Better Help realizes that human to human contact should not be replaced.
Rather, they are simply leveraging new technology to meet the expectations of today’s consumers.
Once paired with the therapist, you will be led to a secure and dedicated chat room that only you and your counselor can access.